Shipping policy

Effective Date: May 2,2026

Welcome to gandharihub.com. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website. By placing an order with us, you agree to the policies described below. We aim to provide a smooth and reliable delivery experience for all our customers across India.

1. Business Information

  • Store Name: GandhariHub

  • Website: gandharihub.com

  • Email: gandharihub@gmail.com

  • Phone: 7908258881

  • Business Address:
    Village – Domjuri
    Post – Aguibil
    P.S. – Boro
    District – Purulia
    West Bengal – 723129

  • GST Number: 19GVDPK8309E1ZE

2. Shipping Coverage

We currently offer shipping services across India. Whether you are located in metropolitan cities or remote rural areas, we strive to ensure your order reaches you safely and on time.

At present, we do not offer international shipping. However, we may expand our services globally in the future.

3. Order Processing Time

All orders placed on gandharihub.com are processed within 1 to 3 business days after confirmation.

  • Orders are processed Monday to Saturday (excluding public holidays).

  • Orders placed on Sundays or holidays will be processed on the next working day.

  • During peak seasons, festive periods, or promotional sales, processing times may be slightly extended.

Once your order is processed, it will be handed over to our logistics partners for shipping.

4. Shipping Methods & Delivery Time

We partner with reliable courier and logistics providers to ensure timely delivery.

Estimated Delivery Time:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 5–7 business days

  • Remote Areas: 7–10 business days

Please note that delivery timelines are estimates and may vary depending on your location, courier availability, and unforeseen circumstances.

5. Shipping Charges

We aim to provide affordable shipping options:

  • Free Shipping: Available on selected products or orders above a certain value (if applicable).

  • Standard Shipping Fee: Calculated at checkout based on your location and order value.

Shipping charges, if applicable, will be clearly displayed during the checkout process before payment.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing:

  • Tracking ID

  • Courier partner details

  • Tracking link

You can track your shipment in real-time using the provided tracking information.

If you do not receive tracking details within the expected timeframe, please contact us at gandharihub@gmail.com.

7. Delivery Process

Our courier partners will attempt delivery at the address provided during checkout.

Important Notes:

  • Please ensure your address and contact number are accurate.

  • Someone should be available to receive the package.

  • In case of non-availability, the courier may attempt delivery multiple times.

If delivery fails after multiple attempts, the package may be returned to us.

8. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) services on selected orders and locations.

  • COD availability depends on pin code serviceability.

  • Additional COD charges may apply.

  • Customers must provide accurate contact details for verification.

We reserve the right to cancel COD orders if verification fails.

9. Delays in Shipping

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Transportation issues

  • High order volumes

  • Government restrictions or lockdowns

In such cases, we will keep you informed and work to resolve the issue as quickly as possible.

10. Incorrect Address or Failed Delivery

If a customer provides an incorrect or incomplete shipping address:

  • Delivery may be delayed or failed.

  • Additional charges may apply for re-shipping.

If your order is returned to us due to incorrect address or failed delivery attempts:

  • We will contact you for re-delivery.

  • Re-shipping charges may be applicable.

11. Damaged or Tampered Packages

We take utmost care in packaging your products securely. However, if you receive a package that is:

  • Damaged

  • Opened or tampered

Please follow these steps:

  1. Do not accept the package if visibly damaged.

  2. Take photos or videos as proof.

  3. Contact us immediately at gandharihub@gmail.com or call 7908258881.

We will investigate and arrange a replacement or refund as per our return policy.

12. Missing Items

If your order is delivered but contains missing items:

  • Notify us within 48 hours of delivery.

  • Provide order details and unboxing proof (photos/videos).

After verification, we will arrange for the missing item to be shipped.

13. Split Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability

  • Warehouse location differences

You will receive separate tracking details for each shipment.

14. Delivery Confirmation

Once your package is delivered:

  • You may receive a delivery confirmation message.

  • Courier systems may mark the order as delivered.

If you believe your order has been marked delivered but not received, contact us within 24–48 hours.

15. Shipping Restrictions

We may restrict shipping to certain locations due to:

  • Courier limitations

  • Government regulations

  • Safety concerns

If your location is not serviceable, you will be notified during checkout or shortly after placing the order.

16. Contact for Shipping Support

If you have any questions or concerns regarding shipping, feel free to contact us:

  • Email: gandharihub@gmail.com

  • Phone: 7908258881

  • Address: Village – Domjuri, Post – Aguibil, P.S. – Boro, District – Purulia, West Bengal – 723129

Our customer support team is available to assist you with any queries.

17. Policy Updates

GandhariHub reserves the right to update or modify this Shipping Policy at any time without prior notice.

  • Changes will be posted on this page.

  • Continued use of the website indicates acceptance of the updated policy.

18. Customer Responsibility

By placing an order, you agree to:

  • Provide accurate shipping information

  • Be available to receive the package

  • Cooperate with delivery personnel if needed

Failure to comply may result in delays or additional charges.

19. Commitment to Quality Service

At gandharihub.com, customer satisfaction is our priority. We are committed to:

  • Fast and reliable shipping

  • Safe packaging

  • Transparent communication

We continuously work to improve our logistics and delivery systems to provide you with the best shopping experience.

20. Final Note

We understand how important timely delivery is when shopping online, especially for fashion apparel. Our goal is to ensure that your favorite styles reach you quickly, safely, and hassle-free.

Thank you for choosing GandhariHub. We appreciate your trust and support.