Refund policy

Effective Date: 02 May 2026

Welcome to gandharihub.com. We value your trust and strive to provide you with high-quality fashion apparel and a smooth shopping experience. This Return & Refund Policy outlines the terms and conditions under which returns, refunds, and exchanges are accepted.

By placing an order on our website, you agree to the terms mentioned below.

1. Overview

At GandhariHub, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy applies to all purchases made through our website.

We request you to carefully read the following guidelines to ensure a smooth return and refund process.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 days of delivery.

  • The product must be unused, unworn, and unwashed.

  • The item should be in its original packaging, including tags, labels, and invoices.

  • The product must not be damaged, altered, or used in any way.

  • A valid proof of purchase must be provided.

Returns that do not meet the above criteria may be rejected.

3. Non-Returnable Items

Certain products are not eligible for return due to hygiene and safety reasons. These include:

  • Innerwear and intimate apparel

  • Accessories like earrings (if applicable)

  • Items marked as “Final Sale” or “Non-Returnable”

  • Customized or personalized products

We recommend checking product descriptions carefully before making a purchase.

4. Reasons for Return

We accept returns under the following circumstances:

a) Defective or Damaged Product

If you receive a product that is damaged or defective, please inform us within 48 hours of delivery with clear images or videos as proof.

b) Wrong Product Delivered

If you receive an incorrect item, we will arrange for a replacement or refund.

c) Size Issues

We accept returns for size-related issues, provided the item meets the eligibility criteria.

5. Return Process

To initiate a return, please follow these steps:

  1. Email us at gandharihub@gmail.com

  2. Provide the following details:

    • Order ID

    • Product name

    • Reason for return

    • Photos (if applicable)

  3. Our team will review your request within 2-3 business days

  4. Once approved, we will provide return instructions

Do not send products back without approval, as they may not be accepted.

6. Return Shipping

  • Customers may be required to bear the return shipping cost, unless the return is due to our error (wrong or defective product).

  • We recommend using a trackable courier service.

  • GandhariHub is not responsible for lost or damaged returns during transit.

7. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

Refund Approval:

  • If approved, the refund will be processed within 5-7 business days.

Refund Method:

  • Refunds will be issued to the original payment method.

  • In case of Cash on Delivery (COD), refunds will be processed via bank transfer or store credit.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your bank or payment provider

  • Processing times may vary depending on financial institutions

If the issue persists, contact us at gandharihub@gmail.com

9. Exchange Policy

We offer exchanges for:

  • Size issues

  • Defective or damaged items

Exchange is subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

10. Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order.

  • Once the order is shipped, cancellation is not possible.

To cancel an order, email us immediately at gandharihub@gmail.com

11. Quality Check

All returned items undergo a quality inspection. If the product does not meet our return criteria:

  • The return request may be rejected

  • The product may be sent back to the customer at their expense

12. Store Credit

In some cases, refunds may be issued as store credit, which can be used for future purchases on gandharihub.com.

Store credit:

  • Is non-transferable

  • Cannot be converted into cash

  • Has a validity period (if applicable)

13. Shipping Charges

  • Original shipping charges are non-refundable

  • In case of free shipping offers, actual shipping cost may be deducted from refunds

14. Fraud Prevention

We reserve the right to:

  • Reject returns if fraud or misuse is suspected

  • Limit or refuse service to customers with excessive return history

15. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: GandhariHub
Website: gandharihub.com
Email: gandharihub@gmail.com
Phone: 7908258881
Address:
Village- Domjuri
Post- Aguibil
P.S.- Boro
District- Purulia
West Bengal - 723129
India

GST Number: 19GVDPK8309E1ZE

16. Legal Disclaimer

GandhariHub reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

It is the responsibility of the customer to review this policy periodically.

17. Final Note

We aim to provide you with the best shopping experience possible. Your satisfaction matters to us, and we are always here to assist you.

Thank you for shopping with GandhariHub.